FAQs

FAQs – Raven Denim

1. What is the delivery time for international orders?

International orders usually take 12-14 business days to deliver, depending on your location and courier efficiency. You will receive a tracking number once your order is dispatched.

2. What if the product color looks different from what I saw online?

We strive to ensure our product images are as accurate as possible. However, slight color variations may occur due to lighting, screen settings, or photography. These differences are minimal and not considered product defects.

3. Can I cancel my order?

Yes, you may cancel your order within 12 hours of placement. Please contact us at 📧 info@ravendenim.ae or call +971 58 205 1768 to request cancellation.

4. Can I modify or update my order?

Changes to your order (size, color, address, etc.) can be made within 12 hours of order placement. After that, changes may not be guaranteed due to processing timelines.

5. What is Raven Denim's exchange policy?

If you receive a defective or incorrect item, or the item doesn’t fit, you can request an exchange within 7 days of delivery. Please refer to our Shipping & Return Policy for detailed terms.

6. Can I return my purchase for a refund?

Currently, we do not offer refunds. You can request an exchange or store credit if the item meets our return policy criteria.

7. How do I track my order?

Once your order is dispatched, a tracking ID will be sent via email or SMS. You can use this ID to track your package on the courier's tracking portal.

8. What if the item I received is damaged or faulty?

In the rare case that you receive a damaged item, contact us with photos at info@ravendenim.ae within 7 days of receiving your order. We'll arrange for an exchange after verifying the issue.

9. What if the item doesn’t fit?

We understand sizing can be tricky. If the item doesn’t fit, you can request a size exchange within 7 days, subject to availability. Contact our support team for assistance.

10. Why do I need to enter a verification code after placing my order?

To improve our delivery accuracy, we may send a verification code to your mobile number to confirm your order. This is part of our order validation process.

11. What if I don’t receive the verification code?

If you don’t receive the code, double-check your phone number on the checkout page. You can request to resend the code, or our support team will follow up with a confirmation call.

12. Will my order still be placed if I don’t verify with the code?

Yes, your order will still be placed. However, verifying with the code speeds up the processing and ensures accurate delivery.

13. What payment methods are accepted?

We accept payments via Credit/Debit Cards. All card transactions are securely processed. If you face any issue during checkout, feel free to contact us.