Frequently Asked Questions

1. How long does delivery take?

Orders are delivered across the EU, with Portugal and Spain typically arriving within 5–8 working days. You'll receive a tracking number by email as soon as your order is dispatched.

2. How much is shipping?

Standard EU shipping is €7.99, and free on all orders over €89. All duties and taxes are included in your price — there's nothing extra to pay on delivery.

3. Can I return my order for a refund?

Yes. You have 14 days from the day your order arrives to return it for any reason, and we'll refund your original payment method within 14 days of receiving it. Items should be unworn, unwashed, and in original condition with tags attached. To start a return, email cs@ra-ven.com.

4. Can I exchange for a different size?

Yes — email cs@ra-ven.com within 14 days and we'll guide you through a size exchange, subject to availability.

5. What if my item arrives faulty, damaged, or incorrect?

We'll make it right at no cost to you. Email cs@ra-ven.com within 14 days with a photo, and we'll arrange a replacement or a full refund.

6. Can I cancel or change my order?

If you need to change the size, colour, or address — or cancel — email cs@ra-ven.com as soon as possible. We can usually help if the order hasn't yet been dispatched.

7. How do I track my order?

Once dispatched, you'll receive a tracking link by email to follow your parcel to your door.

8. The colour looks slightly different from the photos — is that a fault?

Slight variation can happen due to screen settings and lighting. These minor differences are natural and aren't considered defects — but if you're not happy with your item, our 14-day return policy has you covered.

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Apple Pay. All transactions are processed securely.

10. Still need help?

Email us any time at cs@ra-ven.com — we're happy to help.