Privacy Policy
Privacy Policy
Effective date: 1 August 2026
At Raven Denim, operated by Jamal & Rahma LDA ("we", "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.ra-ven.com or interact with us through other channels. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. Who we are (Data Controller) Jamal & Rahma LDA NIF: 518954188 Email: cs@ra-ven.com
2. What we collect and why We collect personal data you provide when you place an order, create an account, subscribe to our newsletter, or contact us — such as your name, contact details, delivery address, and order information. We process it for the following purposes and legal bases:
- To process, fulfil, and deliver your orders and communicate about them — necessary to perform our contract with you.
- To respond to enquiries and provide customer support — our legitimate interest in assisting you.
- To send marketing emails about Raven Denim products and offers — with your consent, which you can withdraw at any time via the unsubscribe link or by emailing us.
- To improve our website, products, and shopping experience — our legitimate interest, and, for non-essential cookies, with your consent.
- To comply with legal, tax, and accounting obligations — necessary for compliance with our legal obligations.
3. How long we keep it We keep personal data only as long as necessary for the purposes above — order and transaction records for the period required by tax and accounting law, and marketing data until you unsubscribe.
4. Your rights Under the GDPR you have the right to: access your data; correct inaccurate data; request erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these, contact cs@ra-ven.com. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt.
5. Sharing your data We do not sell or trade your personal data. We share it only with trusted providers who help us operate, all bound by data-protection agreements: shipping and logistics partners, payment providers, and our email/marketing and IT service providers. Where data is transferred outside the EU (for example to our fulfilment partner), we ensure appropriate safeguards are in place as required by the GDPR.
6. Cookies We use cookies to run the site and, with your consent, to understand usage and show you relevant marketing.
- Essential cookies — required for the site to work (cart, checkout). Always active.
- Analytics cookies — help us understand how the site is used. Set only with your consent.
- Marketing cookies — allow us and partners (e.g. Meta) to show relevant ads. Set only with your consent.
When you first visit, you can accept or reject non-essential cookies via our cookie banner, and change your choice at any time through the cookie settings on our site.
7. Security We use appropriate technical and organisational measures — including secure (SSL) connections, encryption, and access controls — to protect your data against unauthorised access, loss, or misuse.
8. Changes to this policy We may update this policy to reflect changes in our practices or legal obligations. Updates are posted here with a revised effective date.
9. Contact For any privacy question or to exercise your rights: cs@ra-ven.com (Jamal & Rahma LDA, NIF 518954188).
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